DataStreams understands the intrinsic value of a truly easy to use GUI that reduces the need for technical support and speeds the ramp-up time for new customers using their products. Based on size alone and potential distance from future customers DataStreams recognized it would be vital to their customer’s success to ensure the user experience across their products was world class, intuitive and simply easy to use. Should clients need support DataStreams offers responsive options for Customer Care in English, Japanese, Chinese and Korean.
DataStreams’ support services give our enterprise customers confidence and peace of mind. We offer a single point of contact for our customers to coordinate all of their needs.
DataStreams’ Customer Care can:
- Help customers get started with DataStreams.
- Provide information about support, consulting, and training/educational services and programs.
- Connect customers with the right individual or group within DataStreams to expedite answers or resolutions in a timely manner.
- Respond to administrative issues such as sales inquiries, contract questions, maintenance renewals, product information, marketing, locating an account executive, order status and partnership programs.
DataStreams provides support for proof-of-concept, development and production use of all our products and services either in-person or over the phone. DataStreams’ broad industry support enables you to share industry best practices in deploying and applying our solutions.
Education and Training
DataStreams offers monthly training programs to help clients deepen their understanding of our tools and extract more value from their data. DataStreams offers technical documentation for each of our solutions including tools and utilities to support installation, upgrades and migration procedures.
And for customers who need hands-on help with installation, configuration, deployment or application design, we also offer professional services to complement our technical support.